SUCO Customer App

Legal policies for customers using the SUCO food delivery platform

Last Updated: March, 2026

1. Introduction

Purity Technology Solution ("SUCO", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the SUCO customer app.

This policy complies with the Digital Personal Data Protection Act 2023 (DPDP Act), IT Act 2000, and all applicable Indian laws. By downloading, registering, or using the SUCO app, you consent to this Privacy Policy.

2. Data Controller Details

Data FiduciaryPurity Technology Solution
Registered OfficeKshetrapal Nagar, Khed, Ratnagiri. Shivtar Road, Khed, Ratnagiri-415709, Maharashtra
Grievance Officerinfo@puritytechsolutions.in | +91 81497 72397

3. Information We Collect

A. Personal Information You Provide

  • —Full name (as registered)
  • —Mobile number (mandatory for OTP verification)
  • —Email address (optional)

B. Order & Delivery Information

  • —Complete delivery address (house number, street, landmark, pincode)
  • —Billing address (if different)
  • —Order details (restaurant name, food items, quantity, special instructions)
  • —Delivery instructions (e.g., "leave at gate", "call before arrival")

C. Payment Information

  • —Payment method (UPI ID, card number last 4 digits, wallet)
  • —Transaction IDs (Razorpay reference numbers)
  • —Order value, taxes, delivery charges, discounts applied

D. Sensitive Personal Data

  • —Real-time GPS location (only during active delivery window, 30 minutes max)
  • —Dietary preferences (vegetarian, vegan, allergies — if mentioned in order notes)
  • —Health conditions (if voluntarily shared for special preparation)

E. Technical & Device Information

  • —Device ID, Android/iOS version, app version
  • —IP address, internet service provider
  • —Cookies, crash reports, usage analytics
  • —Camera (only if you upload a profile photo)

4. How We Collect Your Information

  • —Directly from you: Registration form, order placement, reviews, support tickets
  • —Automatically: GPS during delivery, cookies, device sensors, app analytics
  • —From third parties: Razorpay (payment confirmation), restaurants (order status)

5. How We Use Your Information

PurposeLegal Basis (DPDP Act)
Process your food ordersContract performance
Track delivery in real-timeLegitimate interest
Send SMS/WhatsApp notificationsConsent
Calculate accurate delivery chargesContract performance
Personalize restaurant recommendationsLegitimate interest
Prevent fraud/abuseLegal obligation
Send promotional offersExplicit consent
Improve app performanceLegitimate interest

6. Data Sharing

We share your data with:

  • —FSSAI licensed restaurants — your name, phone, and order details
  • —Active SUCO delivery partners — your name, phone, exact address, and order contents
  • —Razorpay Payment Gateway — payment details for processing
  • —AWS India servers — encrypted storage, Mumbai region only
  • —Government authorities — only for legal orders or court warrants
We never sell your personal data, share it with marketing companies without consent, or transfer it outside India.

7. Data Retention Periods

  • —Order history — 7 years (Income Tax compliance)
  • —Delivery addresses — 5 years
  • —GPS location data — 90 days maximum
  • —Payment data — 7 years (masked format)
  • —Inactive accounts — deleted after 24 months of no orders

8. Your Legal Rights (DPDP Act Sections 11–13)

  • —Right to Access — Download all your data anytime from Profile > My Data
  • —Right to Correction — Update name/address from Profile settings
  • —Right to Erasure — Delete account and all data permanently
  • —Right to Nomination — Appoint a family member for data access
  • —Withdraw Consent — Opt out of marketing at any time
To exercise your rights, email info@puritytechsolutions.in or use the in-app Data Rights form.

9. Data Security Measures

  • —End-to-end 256-bit SSL/TLS encryption for all data transmission
  • —PCI-DSS Level 1 compliant payment processing via Razorpay
  • —ISO 27001 certified AWS Mumbai data centers
  • —Data breach notification to you within 72 hours + CERT-In within 6 hours
  • —Annual penetration testing by a certified security firm

10. Children's Privacy

SUCO does not knowingly collect data from children under 18 years. Parents or guardians can contact us to delete any child's data immediately.

11. Third-Party Links

The SUCO app may contain links to restaurant websites or payment gateways. We are not responsible for their privacy practices.

12. FSSAI Food Safety Compliance

  • —All partner restaurants display a valid FSSAI license in the app
  • —Mandatory allergen information for 14 major allergens
  • —Food quality complaints escalated to the FSSAI portal within 24 hours

13. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via push notification in the app, email to your registered address, and a prominent notice on the home screen. Continued use after changes means acceptance.

14. Contact Information

Customer Supportinfo@puritytechsolutions.in | +91 81497 72397
Grievance Officerinfo@puritytechsolutions.in | +91 81497 72397
Registered OfficePurity Technology Solution, Kshetrapal Nagar, Khed, Ratnagiri. Shivtar Road, Khed, Ratnagiri-415709, Maharashtra

1. Acceptance of Terms

By completing any of the following actions, you accept these Terms:

  • —Downloading the SUCO app from Play Store or App Store
  • —Registering with your mobile number
  • —Placing your first order
  • —Clicking "I Accept" during onboarding
You must be 18+ years and an Indian resident to use SUCO.

2. Our Services

SUCO provides:

  • —Food discovery from FSSAI licensed restaurants
  • —Online ordering and payment processing
  • —Real-time delivery status tracking
  • —Order history
  • —Customer support services

3. Your SUCO Account

  • —Register with a valid Indian mobile number (+91)
  • —Keep your login OTP/password confidential
  • —You are responsible for all activity on your account
  • —Notify us immediately of any unauthorized access
  • —We may suspend accounts for violations without prior notice

4. Orders & Payments

Order Process

  1. Browse restaurants and add items to cart
  2. Apply promo codes and review your order
  3. Confirm delivery address and pay securely
  4. Track order status in real-time

Payment Terms

  • —All payments via RBI-approved Razorpay gateway
  • —UPI, credit/debit cards, and net banking accepted
  • —Prices displayed include GST unless specified
  • —Delivery charges calculated by distance
  • —No refunds after the restaurant accepts your order

5. Delivery Terms

  • —Delivery times shown are estimates only (typically 30–45 minutes)
  • —Non-delivery: 100% refund within 2–3 working days
  • —Contact delivery partner directly for doorstep issues
  • —Report delivery problems via in-app support

6. Customer Responsibilities

You agree not to:

  • —Place fake orders or cancel repeatedly
  • —Abuse delivery partners or restaurant staff
  • —Use automated tools for bulk orders or reviews
  • —Share your OTP or password with others
  • —Use the app for commercial resale

7. Ratings & Reviews

  • —Reviews must be genuine and based on actual experience
  • —No profanity, personal attacks, or competitor promotion
  • —SUCO may delete inappropriate reviews without notice
  • —Fake reviews result in permanent account suspension

8. Payment Disputes

  • —All payment disputes handled by Razorpay
  • —Refunds processed within T+3 days
  • —Chargeback abuse results in account blacklisting
  • —GST invoices available for all orders

9. Disclaimers & Liability Limits

Service is provided "AS IS":

  • —No guarantee of restaurant availability
  • —Food quality is the restaurant's responsibility
  • —Delivery times depend on traffic and partner availability
  • —Liability capped at order value or ₹1,000, whichever is lower
  • —No liability for food poisoning, allergies, or delays beyond our control
Force Majeure: No liability for natural disasters, strikes, curfews, restaurant closures, or delivery partner unavailability.

10. Consumer Rights

  • —Product liability protection for food safety issues (Consumer Protection Act 2019)
  • —Right to fair trade practices
  • —Access to National Consumer Helpline

11. Termination

  • —You can: Delete your account anytime from Profile settings
  • —We can: Suspend or terminate your account for violations without notice
  • —Post-termination: Order history retained for 7 years for tax purposes

12. Governing Law

Indian laws apply. Exclusive jurisdiction: Courts of Mumbai, Maharashtra.

13. Contact Directory

Customer Careinfo@puritytechsolutions.in | +91 81497 72397
AddressPurity Technology Solution, Kshetrapal Nagar, Khed, Ratnagiri. Shivtar Road, Khed, Ratnagiri-415709, Maharashtra
© 2026 SUCO. All rights reserved. A product of Purity Technology Solutions.